Our site breaks and no one notices for days.
Proactive uptime and error monitoring that alerts us before your users complain.
Service 08 · Support & Managed Services
Software Maintenance & Managed IT Services
Ongoing support that keeps things running.
Uptime monitoring, security patching, performance tuning, and dedicated engineering capacity — a support plan that catches problems before your users do.
Sound Familiar?
The support problems we fix every day.
If "support" currently means hoping nothing breaks, it's time for an actual plan.
We're paying for support but can't reach anyone.
A named team you can actually reach — not a ticket that vanishes into a queue.
Every 'quick fix' turns into a week-long wait.
A monthly retainer with guaranteed response times, not best-effort promises.
Security patches get skipped until something breaks.
Scheduled dependency and security updates, applied before they're urgent.
Performance quietly degrades as the product grows.
Regular performance audits and optimization — not just firefighting outages.
We need more engineering hands, but not a full hire.
Dedicated developers who slot into your team on a flexible monthly basis.
Trusted by 40+ companies
What's Included
Every support plan ships with all of this.
Not an upsell list — this is the baseline on every support engagement we take, whatever the size.
Automated, continuous monitoring of your live system with alerts routed to a real person, not a dashboard nobody checks.
Scheduled patching of frameworks, libraries, and infrastructure before vulnerabilities become incidents.
A defined monthly allowance of hours for fixing issues as they're reported, with clear priority tiers.
Recurring passes on load times, database queries, and infrastructure cost — not just firefighting when it's slow.
Extra engineering hands who already know your codebase, scaled up or down as your roadmap changes.
A plain-language summary of uptime, incidents, and what we did — so support isn't a black box.
Uptime & Error Monitoring
Automated, continuous monitoring of your live system with alerts routed to a real person, not a dashboard nobody checks.
Who It's For
Support scoped to how you actually run.
The right support plan depends on how critical the system is and how much is changing month to month.
01
Post-Launch Startups
You shipped an MVP and need someone watching it while you focus on the next feature, not the last one.
02
E-Commerce
Uptime during sales spikes, payment gateway monitoring, and fast fixes when checkout breaks at the worst time.
03
Growing SaaS
A dedicated retainer that scales with usage — more monitoring, more capacity, without a full-time hire.
04
Agencies
Overflow engineering capacity when your own team is stretched thin on a client deadline.
05
Regulated Industries
Documented patch cycles and audit trails for healthcare, fintech, and other compliance-heavy sectors.
06
Legacy Systems
Someone who'll actually maintain the old system instead of quietly letting it rot until it fails.
Scope Estimator
Rough out your onboarding time in ten seconds.
Pick what you need and we'll show an honest range. It's an estimate, not a quote — but it's the same maths we start from.
01 — What level of support?
02 — How large is the system?
03 — Anything else? (optional)
How We Keep Things Running.
Six stages from onboarding to monthly review — nothing runs unmonitored, and nothing changes silently.
01
Onboarding & Audit
1 weekWe review your codebase, infrastructure, and current pain points to understand what actually needs watching.
02
Plan Selection
2–3 daysYou pick the coverage level that matches your risk and budget — no generic one-size-fits-all package.
03
Monitoring Goes Live
Within a weekUptime, error, and performance monitoring configured and alerting to a real person from day one.
04
Scheduled Maintenance
OngoingSecurity patches and dependency updates applied on a set cadence, not whenever someone remembers.
05
Incident Response
As neededWhen something breaks, it's triaged and fixed against the response-time SLA in your plan.
06
Monthly Review
Every monthA report on uptime, what was fixed, and what we recommend next — so support stays visible, not silent.
Quality Bar
The numbers we hold ourselves to.
Every support plan is measured against these — not aspirations, gates.
99.9%
Uptime target
Monitored continuously, not sampled
4hr
Critical response time
For Priority-1 incidents
100%
Patches applied on schedule
No skipped security updates
24/7
Uptime monitoring
Automated alerts, always on
The Support Stack
What we monitor and maintain with.
Chosen per system, not by habit — the right tooling for your stack, your team, and what you'll need to maintain.
AWS
Docker
React
Node.js
PostgreSQL
MongoDBRelated Work
Selected work.
Client Voices
What clients say once we ship.
40+Companies trust us
11Industries served
We were able to successfully complete the project by meeting the best partner. They have a very good understanding of development and skills, and are fully committed to the task schedule.
Their communication and problem-solving skills are top-notch. The entire workflow was smooth and professional.
Amazing team! Delivered everything on time with exceptional quality. Totally recommend!
Honestly, we were struggling to keep up with our growth until they stepped in. They didn't just build the tech; they actually understood our users. It's been a total game-changer for our workflow, and the design is just spot on.
What I love most is that they don't just say 'yes' to everything — they tell us what's actually going to work. The whole process felt super collaborative, and they genuinely cared about making the project a success.
Our Principles
Three commitments that govern every project.
No ticket that sits for a week.
Response times are written into the plan, not left to best-effort. If we commit to 4 hours, that's what you get.
ResponsiveNo black-box support.
Every incident, patch, and fix is logged and reported. You always know exactly what's being maintained and why.
TransparentNo waiting for it to break.
Monitoring and scheduled maintenance catch problems before they become downtime, not after your users report them.
ProactiveProactive Monitoring & DevOps
The tools we use to maintain, secure, and continuously monitor your applications ensuring uninterrupted business operations.
Monitoring & Alerting
DevOps & CI/CD
Security & Backups
<15mIncident Response Time
24/7Active Monitoring
99.99%Guaranteed Uptime
What You Receive
Everything, every month.
"We've got it covered" is easy to say. Here is the exact list of what lands in your inbox every month.
01
Monthly Health Report
Uptime, performance, and security status in plain language — what happened, what we fixed, what's next.
02
Incident Response Log
A timestamped record of every alert, what triggered it, and how it was resolved.
03
Update Changelog
Every dependency bump, patch, and deployment logged, so nothing changes silently.
04
Performance Audit
A recurring pass on load times, queries, and bottlenecks — not just a one-off health check.
05
Direct Support Channel
A dedicated Slack or email line to the actual people maintaining your system, not a ticket portal.
06
SLA Documentation
Written response-time commitments per severity level, so expectations are explicit, not assumed.
Everything above is part of the monthly plan, not billed as surprise extras. No lock-in, cancel with notice.
Why Us
Against what you're actually comparing.
No support plan, a freelancer on call, and a big agency retainer all solve part of the problem. Here's where each one tends to leave you exposed.
CodelixNo support planFreelancer on callBig agency retainer
Guaranteed response timesYesNoMaybeYes
Direct access to who fixes itYesNoYesNo
Proactive monitoring, not just reactiveYesNoNoMaybe
Scheduled security patchingYesNoMaybeYes
Scales up or down monthlyYesNoMaybeNo
No long-term lock-in contractYesYesYesNo
Predictable monthly costYesNoNoYes
YOU SHIP IT.WE KEEP IT RUNNING.NO SURPRISE DOWNTIME.NO ABANDONED PROJECTS.JUST SUPPORT.
FAQ
Questions we're asked before every engagement.
Don't see yours here? Ask us directly →
No. We start every new support engagement with a codebase audit so we understand the system properly, whether we built it or not.
Anything that takes your system down or blocks a core user flow — checkout, login, data loss. Those get our fastest response tier.
No long-term lock-in. Plans run monthly, and you can scale coverage up or down as your needs change.
We'll flag it before it happens. You can top up hours for that month, or we adjust the plan going forward — no surprise overage bills.
For many teams, yes — especially at the scale where a full-time hire isn't justified yet. For larger teams, we typically augment your existing engineers instead.
Both, if needed. We can manage your cloud infrastructure directly or work alongside your existing hosting provider.
What Happens Next
Three steps from here to onboarding.
No drawn-out sales process. Reach out and here's exactly what follows.
01
Discovery call
We talk through your current setup, what's breaking, and what a realistic support plan looks like.
02
Support plan proposal
A fixed monthly retainer scoped to your actual system — response times, coverage hours, and price, in writing.
03
Onboarding & monitoring live
We set up monitoring, get access, and you have a direct line to the team from day one.
Explore More
The rest of what we do.
01
Web DevelopmentModern websites and web applications tailored to your business needs.
→02
Application DevelopmentMobile apps, SaaS platforms, and cloud-native solutions built from scratch.
→03
UI/UX & Product DesignUX research, wireframes, prototypes, design systems, and accessibility.
→04
E-Commerce SolutionsCustom stores, B2B commerce platforms, marketplaces, and payment integrations.
→05
Enterprise Software SolutionsERP, CRM, workflow automation, legacy modernization, and integrations.
→06
AI & Automation SolutionsAI agents, chatbots, generative AI, and workflow automation that works.
→07
Data Analytics & Business IntelligenceDashboards, reporting, data visualization, and predictive analytics.
→Start Here
Tell us what's keeping you up at night.
We'll tell you how we'd cover it.
A structured conversation about your system — what's fragile, what's urgent, and what a realistic support plan looks like.